WriteHow ("WriteHow", "we", "us", or "our") provides software that helps teams capture workflows and automatically turn them into step-by-step documentation. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, browser extension, and web application (together, the "Services").
1. Information we collect
Information you provide
- Account information — name, email address, password, and workspace/organization details when you sign up.
- Content you create — recordings, screenshots, steps, text, and documents you capture or edit using WriteHow.
- Billing information — handled by our payment processor; we do not store full card numbers.
- Communications — messages you send to support or feedback you share with us.
Information collected automatically
- Usage data — features used, actions taken, and timestamps.
- Device and log data — browser type, operating system, IP address, and diagnostic logs.
- Cookies and similar technologies — used to keep you signed in and to understand product usage.
2. How we use information
- To provide, maintain, and improve the Services.
- To generate and store the documentation you create.
- To authenticate users and secure accounts.
- To respond to support requests and communicate with you about the Services.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations.
3. How we share information
We do not sell your personal information. We share it only in these limited cases:
- Service providers — vendors who help us operate the Services (e.g., hosting, analytics, payment processing) under confidentiality obligations.
- Within your workspace — content and activity may be visible to other members of your organization, according to your settings.
- Legal reasons — when required by law or to protect the rights, safety, and property of WriteHow, our users, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
4. Data retention
We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
5. Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Your rights and choices
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@writehow.com. You can also manage cookies through your browser settings.
7. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.
8. Children's privacy
The Services are not directed to children under 16, and we do not knowingly collect their personal information.
9. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date above. Material changes will be communicated where appropriate.
10. Contact us
Questions about this Policy or your data? Email us at privacy@writehow.com or visit our support page.